Shipping, Returns, and Warranty

Hornet Watersports shipping, returns, exchanges, and warranty summary with links to the current policy pages.

Our live policy pages contain the current terms for shipping, returns, exchanges, and warranty questions.

Check the live Hornet policy pages and checkout flow for final shipping rates, eligibility, return authorization, and warranty details.

Quick Policy Summary

Topic	Policy summary
Dragon boat paddle warranty	3 years from the original purchase date.
Other product warranty	1 year from the original purchase date.
Warranty scope	Manufacturing defects only. Damage from use, impact, normal wear, misuse, handling, or transportation is not covered.
USA warranty handling fee	USD 25.
International warranty handling fee	USD 50, or contact the local dealer where the product was purchased.
USA return window	Unused items purchased through Hornetwatersports.com may be returned or exchanged within 30 days of purchase.
Return condition	Items must be unused, in new condition, and returned in the original box or packaging with tags if applicable.
Return authorization	All returns require authorization from Hornet before shipment.
International returns	International purchases are not eligible for returns or exchanges.
Clearance items	Final sale and not eligible for return, refund, or exchange.
In-stock shipping	Orders ship by USPS or UPS within 1 to 2 business days after receipt, Monday through Friday.

Warranty

Our current policy provides a 3-year warranty for dragon boat paddles and a 1-year warranty for all other products, measured from the original purchase date. The warranty applies to manufacturing defects, not damage caused by use, impact, contact with a boat or another paddle, normal wear, misuse, poor handling, or transportation.

Keep your proof of purchase. We review claims individually and may request the order number, product photos, and a description of the issue.

Warranty claims in the USA require a USD 25 handling fee. International warranty claims require a USD 50 handling fee, or you may contact the local dealer where the product was purchased.

Returns and Exchanges

For USA orders, we accept returns and exchanges of unused items purchased through Hornetwatersports.com within 30 days of the purchase date. Items must be unused, in new condition, and returned in the original box or packaging with tags if applicable.

All returns require a Return Authorization. Contact [e-mail] with your order number and return details before sending anything back.

Customers are responsible for return shipping and valid tracking. Refunds are applied to the original payment method for merchandise only. Original shipping charges are not refunded, and clearance items are final sale.

We do not accept returns or exchanges on international purchases.

Shipping

We ship in-stock orders by USPS or UPS within 1 to 2 business days after receipt. Orders ship Monday through Friday, and orders received on weekends or holidays ship on the next business day.

Contact [e-mail] within 24 hours to request an order change. We will do our best to accommodate the request, and express shipping is available upon request.

Current Policy Pages

Warranty and Shipping

Review our current warranty, shipping, returns, and exchange language.

Returns and Exchanges

Review our current USA and international return policies.

FAQ

Review current answers about shipping, warranty, custom paddles, and dealers.

Shop Hornet Watersports

Use checkout for current shipping availability, rates, and final order details.